Nautical Commerce

James Throsby

FAQs

This explains how a marketplace operator can set up shipping to countries other than where their business is located.

How do I create a shipping zone outside the country my business is located?

This addresses how marketplace operators can enable sellers to manage their own shipping processes.

How do I let my sellers be in charge of shipping their own products?

This explains to marketplace operators whether they can onboard sellers who ship internationally, outside of Canada and the United States.

Am I able to onboard sellers who want to distribute their products beyond Canada and the United States?

Shipping

This addresses the question of whether a marketplace operator can transfer product listings from their Shopify store.

Can I import products from my Shopify store?

This explains the distinctions between product templates, categories, and collections for marketplace operators.

What’s the difference between a template, category, and a collection?

This explains how marketplace operators can adjust the inventory levels of products on their platform.

How do I change the amount of available stock for products in my marketplace?

This explains the differences between a product attribute and a variant attribute.

What's the difference between a product attribute and a variant attribute?

Products

This explains how marketplace operators can change the name and logo displayed on their storefront.

How do I change my storefront’s name and logo?

This addresses the question of whether marketplace operators can provide separate, dedicated pages for each seller on their platform.

Can I provide sellers with individual pages on my website where only their products are listed?

This explains how marketplace operators can add customer review and rating features to their storefront.

Can customers review and rate products on my storefront?

Storefront

This explains how a marketplace operator can find details about the shipping method used for an order.

How do I view the shipping method used to fulfill an order?

This explains how a marketplace administrator can process a refund for a single item within an order containing multiple items.

How do I refund only one item from a list of items in an order?

This explains to marketplace operators why certain products might be unavailable for purchase on their online store.

Why can’t my buyers order certain products from the storefront?

Orders

This explains how marketplace operators can distribute payouts to their sellers.

How do I pay my sellers?

This explains to marketplace operators the factors to consider before paying their sellers

What factors should I consider before paying a seller?

This addresses whether marketplace operators can initiate more than one payout simultaneously.

Can I have multiple payouts open at the same time?

Payouts

This addresses the question of whether marketplace operators can monitor customer activity in their marketplace.

Can I see what customers are up to in my marketplace?

This explains to marketplace operators whether they have the ability to reset a customer's password directly.

Can I reset a customer’s password on their behalf?

Customers

This explains how marketplace operators can restrict specific customers from using a discount offer.

How do I stop certain customers from using a discount?

This explains whether marketplace operators can allow customers to use more than one discount on a single order.

Can my customers use multiple discounts for an order?

This explains to marketplace operators whether they have the ability to create discounts for the products sold on their platform.

Can my sellers create discounts for their products?

Discounts

This explains the process for marketplace operators to extend their Nautical subscription.

How do I renew my Nautical subscription?

This explains the procedure for marketplace operators to terminate their Nautical subscription.

How do I cancel my Nautical subscription?

General

This addresses why sellers are unable to access and sign the seller agreements provided by marketplace operators

Why can’t sellers view and sign my seller agreement?

This explains to marketplace administrators whether they can set up varying commission rates

Can I have multiple commission rates in a seller agreement?

This addresses the question of whether marketplace operators can apply a single seller agreement to multiple seller accounts.

Can I use one seller agreement for multiple seller accounts?

This explains to marketplace operators how to create seller accounts directly, rather than sending invitation links.

How can I set up accounts for my sellers without sending them an invite link?

Sellers

Find answers and get help from Intercom Support and Community Experts

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